Troubleshooting for Broadband Internet Problems

[Michael12Pare]

Broadband Internet access is an incredibly useful thing to have, but at the same time it's a complex technological feat, and troubleshooting problems can prove painful. The fact that most ISPs' tech support ranges from "incompetent" to "someone who has never seen a computer before in their life" doesn't help things. As such, it's important to be able to do as much of your own tech support as possible.

[amanda.p]

And since you note that ISP's tech support is full of 'incompetent', why not translate that into something positive. Like, if they're not good enough to cater to the need of those having trouble with there internet connection, why not create a unique business that support this need. I mean, you can offer an on-call support for a pay that helps troubleshoot connection problems.

[dave.]

tips?