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This Is How AirAsia Bagged the 'World's Best Low-Cost Airline' Award From Skytrax

Learn from the airline that won the award for 10 consecutive years.


Low-cost carriers, or LCCs, have revolutionized air travel. Through measures that streamline operations, they are able to drop their prices and make air travel affordable for a greater majority.


Low-cost carriers strive for efficiency in terms of cost and operations. They tend to not have too many airplane models in the fleet so that training personnel will involve only a few vessel types.

also charge small fees for in-flight services instead of making them mandatory with every flight and normally fly non-stop, creating more opportunity for income in smaller but frequent doses.   


While continuously providing value for money is a tough game to play, AirAsia has been winning the prestigious Skytrax award for being the world's best low-cost airline over the last decade. Seats are indeed affordable, but more than this, there are other reasons that make AirAsia a perennial winner.


Guest satisfaction is key


AirAsia makes it a point to invest in improving customer services—from cabin service training programs and ground and airport services and booking services; to the actual onboard experience, including seat comfort and food selection.


Constant innovation


AirAsia has come up with new ways to make things easier and more enjoyable for customers. Aside from being able to buy seats and check in online, AirAsia has facial recognition at the boarding gate in select countries, Auto Bag Drop, and Home and Self Bag Tag—which allows passengers to print their own bag tags at their convenience, at home or at the terminal.


Inspiring people


AirAsia believes that an inspired worker is an efficient one. All employees are encouraged to dream big. Some former office stewards are now pilots, and former ground staff members are now business development heads.


“These stories inspire us to always be better. They are the fuel that drives the AirAsia dream machine to always raise the bar and surpass our limits every day,” said CEO and AirAsia founder Tony Fernandes.


AirAsia also has a Culture Department which organizes employee parties and looks after the welfare and overall happiness of all team members. Companies, take note.


Connectivity is key


For AirAsia, connectivity is more than just using technology to make things easier for everyone. It also means connecting people to their dreams, their families, and their businesses, and enabling them to do more by offering a service that won’t put them in the poor house. AirAsia values connectivity because it’s what gives them a purpose.


The Skytrax awards are loosely regarded as the “Oscars of the Aviation Industry.” Only the most deserving carriers receive them, and AirAsia has proven year after year that it is truly deserving.


“Believe in yourself. Dream the impossible, and never take no for an answer,” said Fernandes in conclusion.


Apart from being the undisputed winner of Skytraxs World's Best Low-Cost Airline award for the last 10 years, AirAsia’s network connectivity to all ASEAN countries makes it an ideal airline for both business and leisure trips around the region.


If you’re from the Philippines, you may opt to fly out from Manila, Cebu, or Davao and make it to your business meeting in Kuala Lumpur, Jakarta, or Singapore, among other key cities.


AirAsia’s low fares also make vacations and backpacking expeditions more accessible with flights to Ho Chi Minh, Bali, Kota Kinabalu, Bangkok, and other scenic destinations.



To experience world-class, award-winning service, book your flights with AirAsia today.


Visit AirAsia’s website for more info and follow AirAsia on Facebook and Instagram.


This article was created by Summit StoryLabs in partnership with AirAsia.

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