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Run & Grow

Customers aren't always right and you need to challenge them

If you’re saying yes to every request, are you really listening?

If I was asked to recount all the ways the customer is not always right, I might run out of page space on this website. Right and wrong is sometimes very black and white but often it’s extremely gray. So when you ...

by Justin Gray  | November 01, 2016 12:00:00
Run & Grow

Chat bots: The answer to your problem of answering customer inquiries

Welcome to the future of customer engagement

Whether you run a small or a big business, customer complaints and inquiries are an integral part of operations. In fact, your business relies on it. Servicing your customers well means you value their patronage and if they feel taken care of, ...

by Nicai de Guzman  | September 24, 2016 12:00:00
Run & Grow

3 ways you can make your customers feel appreciated

They may not always be right, but you must listen

To help your business grow, you should always start with a simple question: “How can I get better?” Customer feedback is incredibly important: it will help you understand and answer that question, because of powerful insights your customers have about you and your competitors.Feedback ...

by Greg Hong  | September 13, 2016 05:00:00
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