A local dealer and service provider of Apple products in the country has offered to check and even replace the batteries of iPhone units following certain guidelines.
This comes after the tech giant admitted that a software update released in 2016 to improve power performance and avoid unexpected shutdown on iPhone 6, iPhone 6s, iPhone 6s Plus and iPhone SE also slowed down some aspects of the phones’ performance.
“While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance,” Apple said in a statement released on December 28, 2017.
In the wake of these developments, Power Mac Center (PMC), an authorized service provider of Apple in the Philippines, said iPhone users wishing to have their units’ batteries checked could bring the devices to its service centers for diagnostic testing.
However, be prepared for the possibility that your iPhone’s battery may be ineligible for replacement if it turns out it’s damaged or the unit’s been modified.
“Devices must undergo diagnosis to check the battery condition and other internal and external physical/accidental damage or unauthorized modification that may or may not be visible to the naked eye,” said PMC. “If such issues are found, the iPhone will be ineligible for the battery replacement.”
Users should also be prepared in case PMC’s engineers recommend that you replace other parts or the unit itself. And while you are free to ignore the recommendation, you may have to pay the diagnostic fee if your unit is no longer covered by warranty.
“If, during the diagnosis, we also find other hardware issues, our Apple Certified Engineer will recommend a part/unit replacement accordingly,” PMC said. “Customers may or may not proceed with the recommendation, but if they decide to pull out, they have to settle the diagnostic fee if the unit is out or void of warranty.”
Battery replacement is free if the unit is still under a valid warranty. Otherwise, there is a fee. “The battery replacement fee is Php1,500 for eligible units out of warranty, inclusive of labor. This price may change due to importation costs and without prior notice,” said PMC.
Power Mac Center said these procedures were spelled out by Apple and are followed in all of their partner service centers worldwide. It added that it has successfully replaced the batteries of at least 150 customers since the official announcement two weeks ago.
Paul John Caña is the managing editor of Entrepreneur PH