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News and Events

Meet 10 Startups Seeking Partnerships with the BPO Industry

Business process outsourcing doesn't just create jobs but also opens doors for innovative entrepreneurs

Officials from the the Information Technology and Business Processing Association of the Philippines and the Department of Information and Communications Technology pose with representatives of the startups that made it to the Takeoff pitching event Takeoff, a startup pitching event held by the Information Technology ...

by Lorenzo Kyle Subido  | September 05, 2018 09:00:00
Startup Tips

From Broadcaster to BPO Stalwart: How This Pinay Shifted Careers and Established Her Name in a New Industry

Catherine Salceda-Ileto found a way to merge her love for relationship-building and communications

There’s an old-school belief that once you’ve gotten into a good company, it’s a must to do everything to stay in it since in theory, you’ve already got it made. The truth is that success doesn't happen to those who stick to their ...

by Charlene J. Owen of Femalenetwork.com  | July 20, 2018 12:00:00
News and Events

Rise of the Robo-Manager: How Accenture is Reinventing BPO Jobs Amid Automation

The country's largest outsourcing firm by revenue is training people to work with robotic process automation

Accenture executives at the launch of Accenture Intelligent Operations Trailer. From left: Benedict Hernandez, managing director and Accenture Operations lead in the Philippines; Manish Sharma, group operating officer of Accenture Operations; and Louise Sabariaga, managing director, marketing and communications of Accenture in ...

by Lorenzo Kyle Subido  | July 02, 2018 04:00:00
News and Events

Can Artificial Intelligence Turn Pedicab Drivers and Market Vendors into Call Center Agents?

DTI and DICT are partnering with Diosdado Banatao’s startup to help BPOs cope with automation threat

(From left) George Yang, Diosdado Banatao, DTI Secretary Ramon Lopez and DICT Secretary Eliseo Rio during the press conference announcing the DTI and DICT's partnership with AI ProsThe Department of Trade and Industry (DTI) and the Department of Information and Communications Technology ...

by Roel Landingin  | May 23, 2018 06:00:00
News and Events

Are Call Center and BPO Jobs Available for New College Graduates Crashing?

Latest data from JobStreet Philippines seem to indicate worrisome trend

Thanks to the rise of the business process outsourcing (BPO) industry, particularly call centers, the prospects of getting a job for those who just got their newly minted college diplomas have just gotten better and better in the last decade or so. ...

by Elyssa Christine Lopez  | April 19, 2018 02:00:00
News and Events

BPOs Open Up to PH Startups as Potential Service Providers and Partners

Outsourcing industry group holds first-ever pitching event for tech entrepreneurs

Startups pitched their products and services to top executives and key players at the first Takeoff event of the Information Technology and Business Process Association of the Philippines (IBPAP)The Information Technology and Business Process Association of the Philippines (IBPAP), which counts as ...

by Lorenzo Kyle Subido  | March 06, 2018 09:00:00
News and Events

Update Your CVs: PH Companies Hiring More in 2018, and Peak Recruitment Season Lasts from March to June

Here’s a guide to top hiring industries and the most in-demand jobs, according to the latest JobStreet survey

Business process outsourcing (BPO) providers remain the country’s biggest employer of new hires but jobs needed by the industry are not what they used to be.“The BPO industry in particular is not only just looking for customer service representatives now—while they do ...

by Elyssa Christine Lopez  | February 27, 2018 04:00:00
News and Events

Will Jobs in IT and Call Centers Really Be Affected by Artificial Intelligence?

By 2022, an estimated 40,000 workers doing simple tasks will lose their jobs

Because of technological innovations such as artificial intelligence, industries are finding ways to adapt. The Information Technology and Business Process Management (IT-BPM) sectors in the Philippines are definitely aware of the repercussions of the rise of automation and bots.This is the reason ...

by Nicai de Guzman  | October 09, 2017 11:00:00
News and Events

Sy and Banatao-Backed AI Startup Ready to Roll Out Technology That Could Attract High-Value BPO Work to PH

Pioneer technopreneur says the solution has potential to triple projected call center revenues

An AI startup supported by technology entrepreneur Diosdado “Dado” Banatao and Henry “Big Boy” Sy Jr., son of the Philippines’ richest person, is getting ready to roll out its technology with the potential to help local business process outsourcing (BPO) service providers ...

by Roel Landingin  | August 22, 2017 03:00:00
News and Events

Zero Tax on Php21K Monthly Pay? Here are Jobs Likely to Benefit

The proposed increase in the threshold for income tax would be a boon for fresh grads

In a statement released Sunday, the Department of Finance (DOF) said that call center agents and employees with a monthly income of Php21,000 will be exempted from paying the personal income tax under the first package of the comprehensive tax reform plan ...

by Entrepreneur Staff  | April 24, 2017 10:00:00
News and Events

Bill Gates Wants Governments to Tax Robots

Proposal comes as call center and BPO jobs face threat from robotic process automation

As artificial intelligence (AI) technology makes steady progress from day to day, worries that robots will eventually displace human workers in factory floors and offices are also on the rise.To prepare for what looks like the inevitable widespread use of robots in ...

by Pauline Macaraeg  | February 20, 2017 04:00:00
News and Events

Henry Sy Jr, Dado Banatao Back Startup to Help BPOs Cope with Automation Threat

Their answer is to combine artificial with human intelligence

(From left to right) Diosdado Banatao, George Yang and Henry "Big Boy" Sy Jr. are teaming up on a startup aimed at helping BPOs cope with the rise of automationHenry "Big Boy" Sy Jr., son of the Philippines' richest man, and technology ...

by Entrepreneur Staff  | January 30, 2017 11:00:00
News and Events

IT-BPO industry will be worth Php 12 trillion by 2022

Government assures sector of tax incentives to foster its growth

Expect the IT-BPO sector in the Philippines to grow, as its worth increases from Php 8 trillion (US$ 166 billion) to Php 12 trillion (US$ 250 billion) by 2022, spurred by the demand for outsourcing services projected to double up by the ...

by Entrepreneur Staff  | September 27, 2016 05:00:00
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