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Run & Grow

It's Time for Women to Stop Apologizing So Much

Save your 'sorries' for a rainy day

Over the years, I've heard dozens of young people -- especially women -- apologizing profusely in the workplace, even when they've done nothing wrong. This tendency to apologize is dangerous; it affects the way young professionals feel about themselves, and it can even ...

by Nicollete Amarillas  | July 20, 2018 02:00:00
News and Events

What You Can Learn From This YouTube Star's Apology Debacle

Logan Paul said sorry twice after he filmed and posted video of a suicide victim

We may only be a couple of days into 2018, but we already have our first public apology on the books. That dishonor goes to Logan Paul, a 22-year-old YouTube star with more than 15 million subscribers.Paul filmed his visit to Aokigahara, ...

by Nina Zipkin  | January 04, 2018 06:00:00
Run & Grow

3 Secrets to a Sincere Apology

Leaders who apologize for their mistakes are perceived as stronger and more inspirational than those who don't

This story appears in the December 2017 issue of Entrepreneur.Subscribe »You blew a critical deadline, lost a client, released a dud product or failed in some other way that wreaked havoc on your credibility, your business and your team. It happens. The question is: What now?If you’re like a ...

by Vanessa Van Edwards  | December 25, 2017 06:00:00
Startup Tips

Next time you apologize, say more than 'I'm sorry'

Remember the 3 H‘s when apologizing: head, heart and hands.

It is no secret that entrepreneurs and business leaders are not typically the most empathetic individuals. The characteristics that led to your success in building companies from scratch—being driven, focused, eccentric, reclusive or independent—do not necessarily translate into great interpersonal skills.But knowing ...

by Nate Regier  | April 28, 2016 08:00:00
Startup Tips

3 reasons why apologizing hurts your business

When things go wrong in your business, should you apologize? Here are three good reasons why you should refrain from doing so.

Apologizing is something customer service people learn during training. For all we know, it’s a proven psychological tactic, proven through years of studies with mice. But businesses seem to apologize a lot. Too much. Customer service agents apologize if we’re unhappy about anything ...

by Gene Marks  | March 18, 2015 12:00:00
Startup Tips

Earning your rep online

How you react to negative reviews can turn a loyal customer out of a critic, or vice versa.

Given the pervasiveness of social media, unsatisfied or simply picky customers can easily post their rants on sites like Facebook or Twitter, apps like Foursquare, looloo and Zomato, or even the comments section of Web publications—and the unflattering diatribes can just as ...

by Babe Pañares  | December 04, 2014 11:00:00
FirstDibs in Marketing for Entrepreneurs

The case of one bad banana

In this age when social media can easily be used to blow things out of proportion, how should businesses handle complaints about poor customer service? Here are insights on how to overcome such a crisis without affecting your brand's overall image.

Dear Amor, The recent online fiasco involving a local budget airline with one rude ground staff is a horrifying example of how one bad banana can tarnish the rest of the proverbial basket. Anyway, it got me wondering. What should I do if ...

by Amor Maclang  | April 02, 2014 10:50:00