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News and Events

Can Artificial Intelligence Turn Pedicab Drivers and Market Vendors into Call Center Agents?

DTI and DICT are partnering with Diosdado Banatao’s startup to help BPOs cope with automation threat

(From left) George Yang, Diosdado Banatao, DTI Secretary Ramon Lopez and DICT Secretary Eliseo Rio during the press conference announcing the DTI and DICT's partnership with AI ProsThe Department of Trade and Industry (DTI) and the Department of Information and Communications Technology ...

by Roel Landingin  | May 23, 2018 06:00:00
News and Events

Are Call Center and BPO Jobs Available for New College Graduates Crashing?

Latest data from JobStreet Philippines seem to indicate worrisome trend

Thanks to the rise of the business process outsourcing (BPO) industry, particularly call centers, the prospects of getting a job for those who just got their newly minted college diplomas have just gotten better and better in the last decade or so. ...

by Elyssa Christine Lopez  | April 19, 2018 02:00:00
News and Events

Update Your CVs: PH Companies Hiring More in 2018, and Peak Recruitment Season Lasts from March to June

Here’s a guide to top hiring industries and the most in-demand jobs, according to the latest JobStreet survey

Business process outsourcing (BPO) providers remain the country’s biggest employer of new hires but jobs needed by the industry are not what they used to be.“The BPO industry in particular is not only just looking for customer service representatives now—while they do ...

by Elyssa Christine Lopez  | February 27, 2018 04:00:00
News and Events

IT-BPO industry will be worth Php 12 trillion by 2022

Government assures sector of tax incentives to foster its growth

Expect the IT-BPO sector in the Philippines to grow, as its worth increases from Php 8 trillion (US$ 166 billion) to Php 12 trillion (US$ 250 billion) by 2022, spurred by the demand for outsourcing services projected to double up by the ...

by Entrepreneur Staff  | September 27, 2016 05:00:00
Business Ideas

The advantages of e-procurement versus traditional procurement

From the government to private hospitals, e-procurement is becoming a frequent option

 Procurement is one of the most important business processes for numerous organizations, whether large enterprises or small and medium-sized companies. Many decisions taken by departments have a procurement implication that can impact on the overall cost of carrying out the decision. Here, ...

by Entrepreneur Staff  | September 22, 2016 12:00:00
Business Ideas

Is outsourcing good for your company?

There are at least 5 issues that point out the disadvantages and benefits

 Outsourcing has emerged as a typical strategy used by companies these days to keep their business operations efficient at the least possible cost they can manage.Outsourcing refers to the process of assigning certain business operations to separate business process management (BPM) firms ...

by Entrepreneur Staff  | September 07, 2016 07:00:00
News and Events

Davao poised to be the next business hub

Department of Finance identifies Davao, Mindanao as growth areas

 Finance Secretary Carlos Dominguez III urged entrepreneurs and business executives to “innovate and create new products,” calling the next six years of Duterte administration as the “golden age” for entrepreneurship.“As business opportunities present themselves, it is for you the entrepreneurs to seize ...

by Elyssa Christine Lopez  | August 22, 2016 07:00:00
Business Ideas

Warming Up: Be the CEO of your own BPO company

A co-founder of a locally based global outsourcing business shares what he thinks are the most important factors that entrepreneurs must have before putting up a BPO business.

In 2009, Bryce Maddock co-founded TaskUs Philippines, a call center business based in Cavite. At the onset, the business was a mere virtual personal assistant team consisting of just five employees. The business process outsourcing (BPO) firm aggressively expanded after just a ...

by James Humarang  | April 22, 2015 08:00:00