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Startup Tips

"I Left My Dream Career To Work At A Call Center"

The highs and lows of joining one of the country's most demanding industries

No, this isn’t a sob story. No, this isn’t a scathing indictment of the call center industry, nor is it a how-to-survive-working-in-a-BPO guide. It’s a reflection on an unprecedented but dramatic career change and how I’ve adapted so far. I don’t quite ...

by Cosmopolitan Philippines  | October 07, 2018 08:00:00
Startup Tips

From Broadcaster to BPO Stalwart: How This Pinay Shifted Careers and Established Her Name in a New Industry

Catherine Salceda-Ileto found a way to merge her love for relationship-building and communications

There’s an old-school belief that once you’ve gotten into a good company, it’s a must to do everything to stay in it since in theory, you’ve already got it made. The truth is that success doesn't happen to those who stick to their ...

by Charlene J. Owen of Femalenetwork.com  | July 20, 2018 12:00:00
News and Events

Rise of the Robo-Manager: How Accenture is Reinventing BPO Jobs Amid Automation

The country's largest outsourcing firm by revenue is training people to work with robotic process automation

Accenture executives at the launch of Accenture Intelligent Operations Trailer. From left: Benedict Hernandez, managing director and Accenture Operations lead in the Philippines; Manish Sharma, group operating officer of Accenture Operations; and Louise Sabariaga, managing director, marketing and communications of Accenture in ...

by Lorenzo Kyle Subido  | July 02, 2018 04:00:00
News and Events

Are Call Center and BPO Jobs Available for New College Graduates Crashing?

Latest data from JobStreet Philippines seem to indicate worrisome trend

Thanks to the rise of the business process outsourcing (BPO) industry, particularly call centers, the prospects of getting a job for those who just got their newly minted college diplomas have just gotten better and better in the last decade or so. ...

by Elyssa Christine Lopez  | April 19, 2018 02:00:00
News and Events

Update Your CVs: PH Companies Hiring More in 2018, and Peak Recruitment Season Lasts from March to June

Here’s a guide to top hiring industries and the most in-demand jobs, according to the latest JobStreet survey

Business process outsourcing (BPO) providers remain the country’s biggest employer of new hires but jobs needed by the industry are not what they used to be.“The BPO industry in particular is not only just looking for customer service representatives now—while they do ...

by Elyssa Christine Lopez  | February 27, 2018 04:00:00
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