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Startup Tips

"I Left My Dream Career To Work At A Call Center"

The highs and lows of joining one of the country's most demanding industries

No, this isn’t a sob story. No, this isn’t a scathing indictment of the call center industry, nor is it a how-to-survive-working-in-a-BPO guide. It’s a reflection on an unprecedented but dramatic career change and how I’ve adapted so far. I don’t quite ...

by Cosmopolitan Philippines  | October 07, 2018 08:00:00
News and Events

Can Artificial Intelligence Turn Pedicab Drivers and Market Vendors into Call Center Agents?

DTI and DICT are partnering with Diosdado Banatao’s startup to help BPOs cope with automation threat

(From left) George Yang, Diosdado Banatao, DTI Secretary Ramon Lopez and DICT Secretary Eliseo Rio during the press conference announcing the DTI and DICT's partnership with AI ProsThe Department of Trade and Industry (DTI) and the Department of Information and Communications Technology ...

by Roel Landingin  | May 23, 2018 06:00:00
News and Events

Sy and Banatao-Backed AI Startup Ready to Roll Out Technology That Could Attract High-Value BPO Work to PH

Pioneer technopreneur says the solution has potential to triple projected call center revenues

An AI startup supported by technology entrepreneur Diosdado “Dado” Banatao and Henry “Big Boy” Sy Jr., son of the Philippines’ richest person, is getting ready to roll out its technology with the potential to help local business process outsourcing (BPO) service providers ...

by Roel Landingin  | August 22, 2017 03:00:00
Business Ideas

Head start: How does a prospective entrepreneur put up and run a call center?

There's still room for call centers as they continue to pace the growth in the business process outsourcing industry.

Mothers used to scold their children for talking to their friends on the telephone much too long, a preoccupation they strongly associated with laziness or with lack of ambition. During the last several years, however, telebabad--this is how that scorned habit is ...

by Rafael Santos and Rafael Santos  | May 05, 2015 11:00:00
Business Ideas

Warming Up: Be the CEO of your own BPO company

A co-founder of a locally based global outsourcing business shares what he thinks are the most important factors that entrepreneurs must have before putting up a BPO business.

In 2009, Bryce Maddock co-founded TaskUs Philippines, a call center business based in Cavite. At the onset, the business was a mere virtual personal assistant team consisting of just five employees. The business process outsourcing (BPO) firm aggressively expanded after just a ...

by James Humarang  | April 22, 2015 08:00:00
Business Ideas

5 key growth industries in the Philippines in 2011

Know where to put your money this year

With the global economy performing better now than in the past two years, the government is banking on key business sectors that are expected to continue driving the Philippines\\\' economic growth in 2011.Based on latest economic indicators and the points raised by ...

by Jimbo Owen B. Gulle  | April 16, 2011 10:00:00
Business Ideas

Industry bigwigs neck-to-neck in search for ICT\\\'s best

The list of finalist for this year\\\'s ICT Awards

The Judges of the 5th International ICT Awards - Philippines 2011 (ICT Awards 2011) headed by Canadian Chamber of Commerce ICT Awards Chairman Richard Mills, have reached a consensus on the finalists for the year’s most prestigious BPO event.The 46 finalists include ...

March 24, 2011 02:00:00
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