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Startup Tips

"I Left My Dream Career To Work At A Call Center"

The highs and lows of joining one of the country's most demanding industries

No, this isn’t a sob story. No, this isn’t a scathing indictment of the call center industry, nor is it a how-to-survive-working-in-a-BPO guide. It’s a reflection on an unprecedented but dramatic career change and how I’ve adapted so far. I don’t quite ...

by Cosmopolitan Philippines  | October 07, 2018 08:00:00
News and Events

Can Artificial Intelligence Turn Pedicab Drivers and Market Vendors into Call Center Agents?

DTI and DICT are partnering with Diosdado Banatao’s startup to help BPOs cope with automation threat

(From left) George Yang, Diosdado Banatao, DTI Secretary Ramon Lopez and DICT Secretary Eliseo Rio during the press conference announcing the DTI and DICT's partnership with AI ProsThe Department of Trade and Industry (DTI) and the Department of Information and Communications Technology ...

by Roel Landingin  | May 23, 2018 06:00:00
News and Events

Sy and Banatao-Backed AI Startup Ready to Roll Out Technology That Could Attract High-Value BPO Work to PH

Pioneer technopreneur says the solution has potential to triple projected call center revenues

An AI startup supported by technology entrepreneur Diosdado “Dado” Banatao and Henry “Big Boy” Sy Jr., son of the Philippines’ richest person, is getting ready to roll out its technology with the potential to help local business process outsourcing (BPO) service providers ...

by Roel Landingin  | August 22, 2017 03:00:00
News and Events

Zero Tax on Php21K Monthly Pay? Here are Jobs Likely to Benefit

The proposed increase in the threshold for income tax would be a boon for fresh grads

In a statement released Sunday, the Department of Finance (DOF) said that call center agents and employees with a monthly income of Php21,000 will be exempted from paying the personal income tax under the first package of the comprehensive tax reform plan ...

by Entrepreneur Staff  | April 24, 2017 10:00:00
News and Events

Bill Gates Wants Governments to Tax Robots

Proposal comes as call center and BPO jobs face threat from robotic process automation

As artificial intelligence (AI) technology makes steady progress from day to day, worries that robots will eventually displace human workers in factory floors and offices are also on the rise.To prepare for what looks like the inevitable widespread use of robots in ...

by Pauline Macaraeg  | February 20, 2017 04:00:00
News and Events

Henry Sy Jr, Dado Banatao Back Startup to Help BPOs Cope with Automation Threat

Their answer is to combine artificial with human intelligence

(From left to right) Diosdado Banatao, George Yang and Henry "Big Boy" Sy Jr. are teaming up on a startup aimed at helping BPOs cope with the rise of automationHenry "Big Boy" Sy Jr., son of the Philippines' richest man, and technology ...

by Entrepreneur Staff  | January 30, 2017 11:00:00
Business Ideas

The rise of the back office

After the BPO phenomenon, back office processing is not tagged as the next growth area that the Philippines may tap with its large quality manpower base

Starting with call centers, the “business outsourcing” catchphrase has been making the rounds in the corporate sector since the early 2000s. Then, within the next few years, medical transcription services also became in vogue. Now, the latest byword in the total business ...

March 01, 2009 12:00:00
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