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Run & Grow

6 Tips on How to Work with High-Profile Clients

Preparation is the key to success when working with high-profile clients

I have the privilege of working with high-profile clients on a regular basis. Their expectations tend to be very different from other groups and understanding their needs will help you succeed.Preparation is the key to success when working with high-profile clients. I ...

by James Harris  | January 15, 2018 06:00:00
Run & Grow

5 Dumb Things Freelancers Say to Clients (and What to Say Instead)

If you don't have anything nice to say you won't succeed at this

As a freelancer or any other sort of frontline entrepreneur, success and growth are directly linked to the quality of service you provide, but also how you approach, and respond to clients. There’s no hiding behind a line manager. If you say the ...

by Graeme Keeton  | May 06, 2017 08:00:00
Run & Grow

What to Do When a Client Breaks Up With You

These days, customer relationships have the life span of a Hollywood marriage

“You probably saw this coming,” she said.“Not really,” I said.While I often have a sixth sense and can feel when something isn't right in my relationship with one of my clients, it still takes me by surprise when I eventually get the ...

by Marco Greenberg  | May 01, 2017 06:00:00
Run & Grow

The Client Is Never the Problem

Turn frustration with a client into understanding, compassion and, not least, success

How many times have you hung up the phone or left a client meeting and proceeded to whine and complain about the client’s behavior, judgment or decision-making skills? C’mon, be honest with yourself. I’ve seen it my entire career. And it’s not right. That ...

by Kevin Hart  | March 22, 2017 01:00:00
Startup Tips

How to woo a client back after a misunderstanding

Patience and process is the key to wooing back your client.

Tim Sanders, former chief solutions officer at Yahoo!, just published a new book on sales innovation titled Dealstorming: The Secret Weapon That Can Solve Your Toughest Sales Challenges. I’m struck by how many case studies he includes where a team comes together to save a big ...

by Ken Dunn  | February 29, 2016 03:00:00
Run & Grow

6 toxic people who are hurting your success

Stay away from these six types of people if you want to achieve success.

When you are growing your own business, the people around you matter most. Whom you bring on your team is just as important as your client base. As an entrepreneur, you want to ensure that you are set up for long-term success. ...

by Shannon Kaiser  | June 29, 2015 05:00:00