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Run & Grow

6 Tips on How to Work with High-Profile Clients

Preparation is the key to success when working with high-profile clients

I have the privilege of working with high-profile clients on a regular basis. Their expectations tend to be very different from other groups and understanding their needs will help you succeed.Preparation is the key to success when working with high-profile clients. I ...

by James Harris  | January 15, 2018 06:00:00
Run & Grow

Do's and Don'ts for Client Gifts Over the Holidays

The holidays are a great time to connect with clients and show your appreciation for their business

The holidays are a great time to connect with clients and show your appreciation for their business. That said, I have learned through the years that giving gifts to clients can end in disaster if you don't have a thoughtful plan. In ...

by James Harris  | December 03, 2017 06:00:00
Run & Grow

5 Dumb Things Freelancers Say to Clients (and What to Say Instead)

If you don't have anything nice to say you won't succeed at this

As a freelancer or any other sort of frontline entrepreneur, success and growth are directly linked to the quality of service you provide, but also how you approach, and respond to clients. There’s no hiding behind a line manager. If you say the ...

by Graeme Keeton  | May 06, 2017 08:00:00
Run & Grow

What to Do When a Client Breaks Up With You

These days, customer relationships have the life span of a Hollywood marriage

“You probably saw this coming,” she said.“Not really,” I said.While I often have a sixth sense and can feel when something isn't right in my relationship with one of my clients, it still takes me by surprise when I eventually get the ...

by Marco Greenberg  | May 01, 2017 06:00:00
Run & Grow

The Client Is Never the Problem

Turn frustration with a client into understanding, compassion and, not least, success

How many times have you hung up the phone or left a client meeting and proceeded to whine and complain about the client’s behavior, judgment or decision-making skills? C’mon, be honest with yourself. I’ve seen it my entire career. And it’s not right. That ...

by Kevin Hart  | March 22, 2017 01:00:00
Startup Tips

How to woo a client back after a misunderstanding

Patience and process is the key to wooing back your client.

Tim Sanders, former chief solutions officer at Yahoo!, just published a new book on sales innovation titled Dealstorming: The Secret Weapon That Can Solve Your Toughest Sales Challenges. I’m struck by how many case studies he includes where a team comes together to save a big ...

by Ken Dunn  | February 29, 2016 03:00:00
Startup Tips

Landing your first client

Good customer service and word of mouth are key to landing your first client

The most memorable experience for any entrepreneur would be their how they landed their first client. There seems to be an unusual quality to the first deal where you feel that all your hard work has paid off. It is not unusual ...

February 21, 2013 01:00:00
Startup Tips

How to get your clients to sign that contract

What you should always remember

A deal is not sealed till the contract is signed. To reinforce the client’s feeling that he is making the right decision by entering into a contract with you, take the extra steps below—as recommended by Rommel Discipulo, an advertising executive with ...

December 05, 2011 06:00:00
Startup Tips

The concept of \\\'losing face\\\'

Filipinos put a premium on personal honor

As in most Asian cultures, Filipinos would rather avoid "loss of face" or public humiliation.Therefore, Filipinos prefer an atmosphere of calm and restraint, avoid direct confrontation, and would typically offer a polite reply coupled with a smile rather than an outright negative ...

by Kendrick Go  | November 20, 2011 09:00:00