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Run & Grow

A Guide to Social Media Customer Care

Social media is one of the best mediums for customer service today

Customer service can make or break your business. That’s why it’s more important than ever to make sure your company is providing the best experiences for its customers. And a great way to do this is through social media.Today, many consumers take to social ...

by Rose Leadem  | April 17, 2017 06:00:00
Run & Grow

3 must-do tips to create customers for life

It's all about customer service

These days, it’s easier and easier to start a business – that’s the good news. Unfortunately, with low barriers to entry comes tons of competition, so it becomes harder to distinguish your business and win customers.As an entrepreneur with a service-based business (corporate ...

by Dana Brownlee  | October 05, 2016 06:00:00
Startup Tips

3 steps to empowering employees to think like CEOs

Make sure your frontliners guarantee your customers’ satisfaction.

In today’s interconnected world – where one negative customer experience can spread like wildfire – an incredible positive experience, by contrast, can be a brand's defining moment.Front-line staff members who serve as the face of your organization for clients are literally on the front lines ...

by Omar Soliman  | July 21, 2016 07:00:00