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Startup Tips

Customers Lie -- So Stop Taking Their Bad Advice

Entrepreneurs should debunk theories rather than bolster them with biased kudos

Are you a "passionary"? Not sure what that means? You're in good company.When Boston-based startup Besomebody peddled its app on Shark Tank, the company's proposal sounded overly simple: Get all the "passionaries" together in one place to share amazing experiences.Besomebody started as a trending ...

by Per Bylund  | June 12, 2017 12:00:00
News and Events

How Reviews Influence Women's Shopping Decisions (Infographic)

How many of these common mistakes do you make?

Product reviews and testimonials are so important today that companies pay people to review their products or service. It’s a good idea too, as it turns out 68 percent of women say they rely on reviews when making purchasing decisions.In a recent ...

by Rose Leadem  | February 07, 2017 07:00:00
Business Ideas

4 important lessons on handling stressed customers

Learn from these tips given by a US mover (or lipat-bahay)

When people call certain service companies – realtors, pest control, movers and the like – they are essentially dialing 911. That's because they’re likely facing a crisis that involves one of life’s biggest stressors, ranging from birth and death, to marriage and divorce, to a new ...

by Omar Soliman  | November 06, 2016 12:00:00
Run & Grow

Customers aren't always right and you need to challenge them

If you’re saying yes to every request, are you really listening?

If I was asked to recount all the ways the customer is not always right, I might run out of page space on this website. Right and wrong is sometimes very black and white but often it’s extremely gray. So when you ...

by Justin Gray  | November 01, 2016 12:00:00
Run & Grow

Use these free online tools to listen to your customers

Doing market and consumer research on the web has never been easier

Our lives have inevitably spilled over digital and this also proves true for the customer experience. With more and more people gaining access to the internet, customers now find it comfortable to express their feedback on the world wide web.While the internet ...

by Nicai de Guzman  | October 16, 2016 03:00:00
Run & Grow

3 ways you can make your customers feel appreciated

They may not always be right, but you must listen

To help your business grow, you should always start with a simple question: “How can I get better?” Customer feedback is incredibly important: it will help you understand and answer that question, because of powerful insights your customers have about you and your competitors.Feedback ...

by Greg Hong  | September 13, 2016 05:00:00
Startup Tips

17 techniques to effectively handle haters

Here's your guide to harden yourself against haters.

It is going to happen: haters. They are going to approach you, email you, comment on your social profiles, blab about you on Twitter, publish articles against you and basically try to smear your reputation, your validity or your business.Related: How to spin ...

by Neil Patel  | April 15, 2016 09:00:00
Startup Tips

7 habits of remarkably authentic brands

How can you make your brand more authentic?

Consumers have trust issues with brands. They are skeptical of brand messaging and instead often turn to their peers to inform purchase decisions. They also want honest relationships with the brands they support.Related: The savvy business owner's guide to honesty via social media Indeed, 63% ...

by Juliet Carnoy  | March 04, 2016 10:00:00
Startup Tips

4 reasons you are lucky that angry customer is yelling at you

Negative feedback is not detrimental to the success of your business.

�It doesn't take much to find a customer who was dissatisfied with your service. Someone who simply does not like how you serve customers. Someone who maybe hates your guts�but won't bother saying it to your face. Say hello to the secret ...

by Rohan Ayyar and Rohan Ayyar  | May 23, 2015 06:00:00
Business Ideas

How do you survive negative feedback?

Think long term when it comes to customer service.

Q: I own a supermarket, which I recently expanded by selling household appliances. We’ve had to deal with quite a number of complaints since we started this business. How do I handle such feedback, without losing my customers?A: When a company sees ...

by Rocel Ann Junio  | May 27, 2013 01:00:00
Business Ideas

The basics of great customer service

Customers are the lifeblood of any business.

Customers are the lifeblood of any business. Without them, a business will surely fail and die. That is why business owners understand the value of investing in customer service to keep their patrons satisfied and have them back for repeat business. While ...

by Mari-An C. Santos and Entrepreneur Staff  | September 04, 2012 09:00:00
Business Ideas

3 tips for first-rate customer service

Hotel director of a luxury liner details what it takes to satisfy demanding guests.

Norman Rafelson had been managing one of the world’s top luxury hotels for 30 years until he decided to jump ship, joining Silversea Cruises as hotel director of Silver Spirit. But whether it’s a posh hotel or cruise line, a manager catering ...

by Bernadette Reyes  | July 10, 2012 02:00:00
Business Ideas

How to make your customers pay up

Funds needed to support day-to-day operations and expansion plans should come from accounts receivables.

Like a car that needs fuel to run, a business requires a steady inflow of money to operate effectively. So where does the money come from? Aside from capital infused by investors, funds needed to support day-to-day operations and expansion plans should ...

by Jet Ramos-Cruz  | January 24, 2012 02:00:00