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Run & Grow

(Infographic) 9 Ways to Make Your Customers Happy

Happy customers are a core component of a healthy, profitable company

Customer satisfaction is vital to keeping your company afloat. Without customers, how would you make any money? Bad customer service can cost a business a lot. Just this year, poor customer service cost businesses in the U.S. $83 billion. And not only ...

by Rose Leadem  | December 27, 2016 12:00:00
Run & Grow

4 Strategies to Boost Customer Loyalty

The least expensive and most effective growth strategy is keeping the customers you already have

To businesses, especially businesses in the B2C segment -- loyal customers are more valuable than new customers. Even research has shown that loyal customers are worth up to 10 times the value of their first purchase. This makes it paramount for businesses to ...

by Ayodeji Onibalusi  | December 26, 2016 12:00:00
Business Ideas

4 important lessons on handling stressed customers

Learn from these tips given by a US mover (or lipat-bahay)

When people call certain service companies – realtors, pest control, movers and the like – they are essentially dialing 911. That's because they’re likely facing a crisis that involves one of life’s biggest stressors, ranging from birth and death, to marriage and divorce, to a new ...

by Omar Soliman  | November 06, 2016 12:00:00
Run & Grow

Customers aren't always right and you need to challenge them

If you’re saying yes to every request, are you really listening?

If I was asked to recount all the ways the customer is not always right, I might run out of page space on this website. Right and wrong is sometimes very black and white but often it’s extremely gray. So when you ...

by Justin Gray  | November 01, 2016 12:00:00
Run & Grow

Use these free online tools to listen to your customers

Doing market and consumer research on the web has never been easier

Our lives have inevitably spilled over digital and this also proves true for the customer experience. With more and more people gaining access to the internet, customers now find it comfortable to express their feedback on the world wide web.While the internet ...

by Nicai de Guzman  | October 16, 2016 03:00:00
Run & Grow

3 must-do tips to create customers for life

It's all about customer service

These days, it’s easier and easier to start a business – that’s the good news. Unfortunately, with low barriers to entry comes tons of competition, so it becomes harder to distinguish your business and win customers.As an entrepreneur with a service-based business (corporate ...

by Dana Brownlee  | October 05, 2016 06:00:00
Run & Grow

13 ways to show customers you love them

Here are 13 things you must try if you want to impress your customers.

Big businesses can spend a lot of money to buy customer happiness and loyalty but small business have to work harder to give their users the best. Fortunately, smaller companies with more conservative budgets have plenty of creative ways to delight, surprise and evangelize users.Investing ...

by Firas Kittaneh  | June 04, 2015 08:00:00
Run & Grow

Head start: Laundry franchise develops its own CRM software

Suds Laundry has gone digital by developing and using its own software that tracks preferences of its customers.

Caloy Ang and wife Charmaine set up Suds Laundry and Dry Cleaning in 2003 to get out of the rat race. “We were looking for something that’s a need and not a fad, and something that’s not too technical for new entrepreneurs,” ...

by Ieth Inolino  | May 15, 2015 11:00:00
Startup Tips

Aim for responsive website design (RWD)

Modern sites should adopt the responsive website design (RWD). By doing so, businesses can more effectively reach out to their target customers/consumers.

By 2015, expect smartphone penetration in the Philippines to reach 50%. This is according to a recent study by On Device Research, which surveyed 900 mobile internet users in the country, reports Mobext, a pure play mobile marketing agency in the Philippines.The ...

by International Institute of Digital Marketing  | October 24, 2014 04:00:00
Startup Tips

How mobile is changing the game

The popularity of mobile devices like smartphones and tablets is changing the business landscape. Online sites are now advised to adopt responsive web design to facilitate optimal viewing experience.

If your corporate website does not bear responsive design and interface yet, you may want to rethink your digital marketing strategy.Responsive web design (RWD) is a design approach in websites that provide an optimal viewing experience—easy reading and navigation with a minimum ...

by International Institute of Digital Marketing  | May 23, 2014 12:00:00