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Business Ideas

4 important lessons on handling stressed customers

Learn from these tips given by a US mover (or lipat-bahay)

When people call certain service companies – realtors, pest control, movers and the like – they are essentially dialing 911. That's because they’re likely facing a crisis that involves one of life’s biggest stressors, ranging from birth and death, to marriage and divorce, to a new ...

by Omar Soliman  | November 06, 2016 12:00:00
Run & Grow

Customers aren't always right and you need to challenge them

If you’re saying yes to every request, are you really listening?

If I was asked to recount all the ways the customer is not always right, I might run out of page space on this website. Right and wrong is sometimes very black and white but often it’s extremely gray. So when you ...

by Justin Gray  | November 01, 2016 12:00:00
Run & Grow

Use these free online tools to listen to your customers

Doing market and consumer research on the web has never been easier

Our lives have inevitably spilled over digital and this also proves true for the customer experience. With more and more people gaining access to the internet, customers now find it comfortable to express their feedback on the world wide web.While the internet ...

by Nicai de Guzman  | October 16, 2016 03:00:00
Run & Grow

3 must-do tips to create customers for life

It's all about customer service

These days, it’s easier and easier to start a business – that’s the good news. Unfortunately, with low barriers to entry comes tons of competition, so it becomes harder to distinguish your business and win customers.As an entrepreneur with a service-based business (corporate ...

by Dana Brownlee  | October 05, 2016 06:00:00
Run & Grow

3 ways you can make your customers feel appreciated

They may not always be right, but you must listen

To help your business grow, you should always start with a simple question: “How can I get better?” Customer feedback is incredibly important: it will help you understand and answer that question, because of powerful insights your customers have about you and your competitors.Feedback ...

by Greg Hong  | September 13, 2016 05:00:00
Startup Tips

7 habits of remarkably authentic brands

How can you make your brand more authentic?

Consumers have trust issues with brands. They are skeptical of brand messaging and instead often turn to their peers to inform purchase decisions. They also want honest relationships with the brands they support.Related: The savvy business owner's guide to honesty via social media Indeed, 63% ...

by Juliet Carnoy  | March 04, 2016 10:00:00
Run & Grow

Customers are not always right. They are just never wrong.

Here are effective ways to handle customers' complaints.

Every business owner and customer-facing employee has heard the saying "the customer is always right." This makes the companies who say it—and the customers who hear it—feel good. But it’s simply not always true in the real world.What separates the truly exceptional ...

by Zeke Adkins  | June 09, 2015 06:00:00
Run & Grow

Gaining customers' trust can be your checkmate

Win your customers' loyalty with these tips.

Small businesses can set themselves apart from the competition by focusing on four aspects of trust that can serve as the cornerstones for building a solid reputation with customers and drawing their loyalty. My consulting company Total Trust developed this list of four qualities through ...

by Karen Mishra  | June 02, 2015 05:00:00
Startup Tips

How to win when you fail

Businesses inevitably make mistakes. Here are four ways to rise up and make it up to customers who may have been affected by those shortcomings.

If you're an entrepreneur, you will fail. Sometime, somewhere, to some degree, you will inevitably fall short. You will forget to follow through on a commitment to an employee, partner, or customer. You'll be late to a meeting. You'll make a bad ...

by Joshua Steimle  | February 18, 2015 04:00:00
Business Ideas

How do you survive negative feedback?

Think long term when it comes to customer service.

Q: I own a supermarket, which I recently expanded by selling household appliances. We’ve had to deal with quite a number of complaints since we started this business. How do I handle such feedback, without losing my customers?A: When a company sees ...

by Rocel Ann Junio  | May 27, 2013 01:00:00
Business Ideas

3 tips for first-rate customer service

Hotel director of a luxury liner details what it takes to satisfy demanding guests.

Norman Rafelson had been managing one of the world’s top luxury hotels for 30 years until he decided to jump ship, joining Silversea Cruises as hotel director of Silver Spirit. But whether it’s a posh hotel or cruise line, a manager catering ...

by Bernadette Reyes  | July 10, 2012 02:00:00
Business Ideas

How to make your customers pay up

Funds needed to support day-to-day operations and expansion plans should come from accounts receivables.

Like a car that needs fuel to run, a business requires a steady inflow of money to operate effectively. So where does the money come from? Aside from capital infused by investors, funds needed to support day-to-day operations and expansion plans should ...

by Jet Ramos-Cruz  | January 24, 2012 02:00:00