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Business Ideas

4 important lessons on handling stressed customers

Learn from these tips given by a US mover (or lipat-bahay)

When people call certain service companies – realtors, pest control, movers and the like – they are essentially dialing 911. That's because they’re likely facing a crisis that involves one of life’s biggest stressors, ranging from birth and death, to marriage and divorce, to a new ...

by Omar Soliman  | November 06, 2016 12:00:00
Run & Grow

Customers aren't always right and you need to challenge them

If you’re saying yes to every request, are you really listening?

If I was asked to recount all the ways the customer is not always right, I might run out of page space on this website. Right and wrong is sometimes very black and white but often it’s extremely gray. So when you ...

by Justin Gray  | November 01, 2016 12:00:00
Run & Grow

Use these free online tools to listen to your customers

Doing market and consumer research on the web has never been easier

Our lives have inevitably spilled over digital and this also proves true for the customer experience. With more and more people gaining access to the internet, customers now find it comfortable to express their feedback on the world wide web.While the internet ...

by Nicai de Guzman  | October 16, 2016 03:00:00
Run & Grow

3 ways you can make your customers feel appreciated

They may not always be right, but you must listen

To help your business grow, you should always start with a simple question: “How can I get better?” Customer feedback is incredibly important: it will help you understand and answer that question, because of powerful insights your customers have about you and your competitors.Feedback ...

by Greg Hong  | September 13, 2016 05:00:00
Business Ideas

How do you survive negative feedback?

Think long term when it comes to customer service.

Q: I own a supermarket, which I recently expanded by selling household appliances. We’ve had to deal with quite a number of complaints since we started this business. How do I handle such feedback, without losing my customers?A: When a company sees ...

by Rocel Ann Junio  | May 27, 2013 01:00:00
Business Ideas

The basics of great customer service

Customers are the lifeblood of any business.

Customers are the lifeblood of any business. Without them, a business will surely fail and die. That is why business owners understand the value of investing in customer service to keep their patrons satisfied and have them back for repeat business. While ...

by Mari-An C. Santos and Entrepreneur Staff  | September 04, 2012 09:00:00
Business Ideas

3 tips for first-rate customer service

Hotel director of a luxury liner details what it takes to satisfy demanding guests.

Norman Rafelson had been managing one of the world’s top luxury hotels for 30 years until he decided to jump ship, joining Silversea Cruises as hotel director of Silver Spirit. But whether it’s a posh hotel or cruise line, a manager catering ...

by Bernadette Reyes  | July 10, 2012 02:00:00
Business Ideas

How to make your customers pay up

Funds needed to support day-to-day operations and expansion plans should come from accounts receivables.

Like a car that needs fuel to run, a business requires a steady inflow of money to operate effectively. So where does the money come from? Aside from capital infused by investors, funds needed to support day-to-day operations and expansion plans should ...

by Jet Ramos-Cruz  | January 24, 2012 02:00:00
Startup Tips

The concept of \\\'losing face\\\'

Filipinos put a premium on personal honor

As in most Asian cultures, Filipinos would rather avoid "loss of face" or public humiliation.Therefore, Filipinos prefer an atmosphere of calm and restraint, avoid direct confrontation, and would typically offer a polite reply coupled with a smile rather than an outright negative ...

by Kendrick Go  | November 20, 2011 09:00:00