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How to handle social-media criticism

Here are effective ways to effectively handle criticisms from netizens over the social media.

‘Keyboard courage’ has some people posting cruel things they would otherwise not say to someone's face.  Hiding behind a screen is not a shield.  While your first reaction may be to fire back, understand that this isn't an appropriate response.  By firing ...

by Ann Tran  | March 18, 2015 04:00:00
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