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Run & Grow

Abandoning Great Expectations: How Entrepreneurs Can Avoid Disappointment

In entrepreneurship as in life, there is usually a gap between what we want and what we have

As anyone who has survived childhood knows, the worst feeling in the world is provoking someone’s disappointment.And that feeling is no different for businesses. After going public, Snap -- the brand behind Snapchat -- earned nearly $150 million in revenue in the first quarter ...

by Lena Requist  | November 01, 2017 02:00:00
Startup Tips

3 reasons why apologizing hurts your business

When things go wrong in your business, should you apologize? Here are three good reasons why you should refrain from doing so.

Apologizing is something customer service people learn during training. For all we know, it’s a proven psychological tactic, proven through years of studies with mice. But businesses seem to apologize a lot. Too much. Customer service agents apologize if we’re unhappy about anything ...

by Gene Marks  | March 18, 2015 12:00:00