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Run & Grow

(Infographic) How to Deal With Fake Negative Reviews

Almost everybody reads online reviews. That's why it's vital to weed out the fakes

Online reviews can make or break your business. If you’ve got poor negative reviews, you can almost certainly say goodbye to welcoming new customers. However, if you’re receiving fake online reviews, there’s something you can do about it.For starters, it’s important to be able to differentiate between ...

by Rose Leadem  | August 21, 2018 02:00:00
Run & Grow

Stop! You're Demoralizing Employees With Reviews! And Frequency Isn't the Reason

One place to start is to learn the difference between "situational" and "dispositional" feedback

In fact, a January survey by Adobe found that 72 percent of the 1,500 U.S. office workers polled called performance reviews time-consuming. Additionally, some 59 percent said performance reviews had no impact on how they do their jobs.So, the takeaway here is that the ...

by Heather R. Huhman  | October 16, 2017 12:00:00
Run & Grow

(Infographic) The 12 Rules of Giving Negative Feedback

Giving negative feedback doesn't have to be as difficult as you think

Giving feedback is no easy task -- especially when it’s negative. However, it’s important to give colleagues, teammates or employees the necessary feedback in order for them to grow and improve. While you may be nervous that you'll hurt their feelings, there are ways ...

by Rose Leadem  | June 21, 2017 02:00:00
Run & Grow

5 Ways to Give Feedback That Inspires People to Grow, Not Shrink

Feedback done wrong is worse than saying nothing

In the best businesses, everyone knows where they stand. Holding someone accountable is strictly between his or her performance and the expected standard. It’s not about you and that person, personally. As a business owner, it’s your responsibility to get your team ...

by Angie Morgan  | June 14, 2017 06:00:00
Run & Grow

When to Selectively Listen to Feedback and Ignore What Users Say

Some people just like to complain

While releasing your product early and gauging user feedback is definitely important, in this week's episode of Masters of Scale, host Reid Hoffman also says entrepreneurs need to both listen to what users say, and selectively ignore them.It’s a process I went through with releasing my ...

by John Rampton  | May 30, 2017 12:00:00
Run & Grow

6 Tips for Hearing Tough Feedback

You have to be able to hear the message and choose to act on it

Last month, I wrote about the importance of giving effective feedback and shared tips for how to deliver a tough message. But there's the recipient's experience to consider as well, because there's no escaping feedback in life.Feedback could the pain we experience after accidentally touching a hot ...

by Morag Barrett  | January 24, 2017 12:00:00
Run & Grow

What's The Secret to Creating a Great Company Culture?

The answer: open communication and feedback

In the early days of her consultancy career, IBM performance marketing expert Jackie Bassett was assigned to a project that, she's written, "she ddidn't like very much." She was obliged to work crazy hours alongside a demoralized team with minimal instruction as to the ...

by Sujan Patel  | December 15, 2016 12:00:00
Run & Grow

How to gain people’s trust back after a setback

Although this is not your finest hour, you can survive the day if you know how to correct your trajectory.

Nothing catches the attention of onlookers more than when leaders or prominent team members in our workplace make errors or who engage in egregious acts that affect others. No one desires to find themselves in such a predicament.Taking a wrong turn, vocationally, ...

by Patrick Proctor  | July 09, 2016 03:00:00
Startup Tips

5 ways to give feedback that works

Always try to meet small problems with swift solutions.

Bad feedback goes both ways. We typically associate bad feedback in the “bearer of bad news” sense where the recipient is the one at fault, but more often than not, the feedback provider and the feedback itself are the problem.We have all ...

by Kate Beihl  | July 06, 2016 09:00:00
Run & Grow

No one is telling you the truth at work

And what to do about it.

 It was a beautiful spring afternoon on the East Coast. I had just finished a keynote for a client, and to say that I was in a hurry would be a slight understatement. With an alarmingly small window of time to catch ...

by Tasha Eurich  | June 13, 2016 10:00:00
Startup Tips

4 reasons you are lucky that angry customer is yelling at you

Negative feedback is not detrimental to the success of your business.

�It doesn't take much to find a customer who was dissatisfied with your service. Someone who simply does not like how you serve customers. Someone who maybe hates your guts�but won't bother saying it to your face. Say hello to the secret ...

by Rohan Ayyar and Rohan Ayyar  | May 23, 2015 06:00:00