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Business Ideas

How to deal with customer complaints

These tactics can help you weather an irate consumer and yield a positive resolution to the problem.

One of the scariest things a business owner faces is taking a call from an angry customer. As a culture that is averse to social embarrassment , it is often hard for Filipinos to face these kind of transactions. Thus, some choose ...

May 30, 2013 01:00:00
Startup Tips

Stopping fraud in its tracks

Instituting internal controls will protect your business from fraud and theft.

A starting entrepreneur normally operates the business by himself, with perhaps some relatives helping out. But as the company grows, he slowly realizes the need to hire outsiders.When this happens, he has to divide responsibilities between himself and his employees, delegating tasks ...

by Henry Ong  | March 28, 2012 01:00:00
Startup Tips

Cost vs. Productivity

Financial expert Henry Ong explains.

Q: I just came back from the States, to help run the family business (a furniture-making company based in Pampanga). I noticed that some of our old-time supervisors have salaries that are above industry standards, and honestly, I feel that they are ...

by Henry Ong  | January 12, 2012 02:00:00
Startup Tips

100 hot business ideas to try in the January-February issue

Exciting ideas to get you started.

The New Year is the best time for beginnings. You can start with a clean slate and renewed enthusiasm. For our January-February issue, we explore 100 hot ways you can start a business now. Get a list of ideas in the fields ...

January 02, 2012 04:00:00
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