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Startup Tips

Making the difference through quality service

Asians are ahead of everyone else when it comes to having the qualities needed to satisfy customers.

The Asians’ natural warmth and friendliness make it easier for them to contribute to customer satisfaction than any other race, says British author and motivational speaker David Freemantle. “In Asia—specifically in the Philippines—people are warmer and friendlier,” he says. “In England people ...

by Entrepreneur Staff  | August 30, 2013 10:00:00
Startup Tips

Tips to effectively manage your workforce

The secrets to effective people management may be found in such practical, down-to-earth approaches as motivating workers properly and treating them fairly.

Ever wonder why some companies are able to keep good people more than others?Buzzwords like emotional quotient, team building, and mentor capitalism provide part of the answer. However, for entrepreneurs Leandro Marcelo Laya and Glenn Gerard Gatuslao, the secrets to effective people ...

by J. Albert Gamboa  | August 01, 2013 01:00:00
Business Ideas

How to prepare your staff for a new leader

When your perfect manager resigns, will your dream team lose its efficiency, or can you take steps to adjust accordingly?

You have the perfect team in place—a perfect manager supervising an equally perfect staff. Then fate decides to make things more exciting—your perfect manager resigns, leaving a gaping leadership vacuum in his wake. Is your dream team bound to become a nightmare ...

June 21, 2013 10:00:00
Business Ideas

The sales transaction in 4 stages

It comes in four stages, and if you want to keep your customers and gain new ones, know what you have to do at each stage.

“There is no industry I can think of where the customer just didn’t matter,” says internationally acclaimed customer service innovator Ron Kaufman. “Nowadays, everybody is just competing based on price; but if I were a customer, I would want to buy from ...

by Jennifer Yap Caspe  | March 05, 2013 02:00:00
Business Ideas

How to motivate employees to do more

Convincing employees to do more for the company can help you survive a down economy.

Due to the economy, most entrepreneurs are faced with a situation wherein they have to do more with less. A way to lessen this burden is through multitasking, which can enable your company to maximize productivity. Although multitasking sounds like a great ...

by Kendrick Go  | February 25, 2013 10:00:00
Startup Tips

All for one, one for all

Teambuilding sessions allow people in an organization to get to know each other better and to work towards a common goal.

Every business organization is a team and the people who work there must work as a team. But seldom does that happen. In many businesses, particularly in traditionally structured corporations, people from disparate backgrounds are simply told to work together, are assigned ...

by Bridget Rabo Ng  | October 30, 2012 10:00:00
Business Ideas

When should you give pay hikes?

There is a way to crisis-proof your system of providing salary increases.

If you\\\'ve been an employee before you became an entrepreneur, you, too, must have looked forward to receiving your yearly salary increase, whether it\\\'s based on inflation rate or some other considerations. Now that the tide has been turned, and you\\\'re the ...

by Max De Leon  | October 03, 2012 10:00:00
Business Ideas

Exit interviews

How should business owners look at and handle exit interviews of resigned employees?

To an employee, resigning from a company could mean simply lying low from a current job or stepping up to a higher career level. To the employer, however, a resignation always presents a unique opportunity to improve the organization.By conducting exit interviews ...

by Bridget Rabo Ng  | September 26, 2012 10:00:00
Business Ideas

3 ways to develop an excellent workplace

Shell retailer Eva Tan shares tips on developing an excellent staff.

The best way to take care of your business is by taking care of your people.This sums up the advice of Shell retailer Eva Tan on creating a productive business enviroment, adding that “happy” employees are more dynamic and perform better.After all, ...

by Carlo P. Mallo  | September 04, 2012 01:00:00
Startup Tips

All in the family

Going into business with family members may be an ideal set-up, but there are challenges you have to anticipate.

Putting up a family enterprise seems the perfect set-up: You get to bond and spend more time with your loved ones as you work long hours together, and family members are often strongly motivated to ensure that the venture succeeds. Because they ...

by Romelda C. Ascutia  | August 31, 2012 10:00:00
Startup Tips

Measuring up

Here are 10 tested ideas for a good performance management system for your own organization

What’s the right approach for a manager-entrepreneur like you? What style suitable to your company’s culture and standard will help you create an objective process with your employees?What most people focus on when they ask these questions is finding out what the ...

by Reylito A. H. Elbo  | August 30, 2012 10:00:00
Startup Tips

Attracting and keeping good employees is not all about money

Each year, close to 3,000 people—a significant percentage of them skilled workers and professionals—leave the Philippines to migrate or work abroad. There is therefore a nagging concern that this trend would hurt the competitiveness of small and medium enterprises (SMEs), considering that ...

by Dave Llorito  | August 23, 2012 10:00:00
Startup Tips

Background checks help you save time, money, and heartache by weeding out the undesirables

If you haven’t done it yet, now’s a good time to vet your potential hires, and for the following reasons: hiring people who have misrepresented their abilities can cost you longer training time; replacing slowpokes is costlier and more complicated than doing ...

by Romelda C. Ascutia  | July 26, 2012 11:00:00