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Run & Grow

Customers aren't always right and you need to challenge them

If you’re saying yes to every request, are you really listening?

If I was asked to recount all the ways the customer is not always right, I might run out of page space on this website. Right and wrong is sometimes very black and white but often it’s extremely gray. So when you ...

by Justin Gray  | November 01, 2016 12:00:00
News and Events

Businesses may now use new Twitter customer care feature

SMART Philippines first to use it in Southeast Asia

Social media and the gadgets that serve it are on a roll. The iPhone 7 has been released, Facebook is expecting more holiday “thumb” traffic, and now Twitter has announced a new pro-business feature.Businesses with Twitter profiles can now indicate that they ...

by Entrepreneur Staff  | October 08, 2016 12:00:00
Run & Grow

3 ways you can make your customers feel appreciated

They may not always be right, but you must listen

To help your business grow, you should always start with a simple question: “How can I get better?” Customer feedback is incredibly important: it will help you understand and answer that question, because of powerful insights your customers have about you and your competitors.Feedback ...

by Greg Hong  | September 13, 2016 05:00:00