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Business Ideas

4 important lessons on handling stressed customers

Learn from these tips given by a US mover (or lipat-bahay)

When people call certain service companies – realtors, pest control, movers and the like – they are essentially dialing 911. That's because they’re likely facing a crisis that involves one of life’s biggest stressors, ranging from birth and death, to marriage and divorce, to a new ...

by Omar Soliman  | November 06, 2016 12:00:00
News and Events

How Uber and Zalora stay ahead

In the age of disruption, business is not all about flashy ideas and inventions

At a time when the next big idea sprouts out of nowhere every day, the early disruptors and poster children of technology startups are on their toes to remain ahead of the pack. And as only less than half of the country’s ...

by Elyssa Christine Lopez  | July 21, 2016 03:00:00
Startup Tips

How to earn and keep a customer's trust online

First impressions matter even online.

The number one reason customers do not purchase is not price— it is trust.A survey by Taylor Nelson Sofres found that customers cancel 70% of online purchases because of lack of trust. What is the deal? When shoppers come to your store, their ...

by Aimee Milwood  | May 06, 2016 09:00:00
FirstDibs in Marketing for Entrepreneurs

The case of one bad banana

In this age when social media can easily be used to blow things out of proportion, how should businesses handle complaints about poor customer service? Here are insights on how to overcome such a crisis without affecting your brand's overall image.

Dear Amor, The recent online fiasco involving a local budget airline with one rude ground staff is a horrifying example of how one bad banana can tarnish the rest of the proverbial basket. Anyway, it got me wondering. What should I do if ...

by Amor Maclang  | April 02, 2014 10:50:00
Business Ideas

The basics of great customer service

Customers are the lifeblood of any business.

Customers are the lifeblood of any business. Without them, a business will surely fail and die. That is why business owners understand the value of investing in customer service to keep their patrons satisfied and have them back for repeat business. While ...

by Mari-An C. Santos and Entrepreneur Staff  | September 04, 2012 09:00:00
Business Ideas

3 tips for first-rate customer service

Hotel director of a luxury liner details what it takes to satisfy demanding guests.

Norman Rafelson had been managing one of the world’s top luxury hotels for 30 years until he decided to jump ship, joining Silversea Cruises as hotel director of Silver Spirit. But whether it’s a posh hotel or cruise line, a manager catering ...

by Bernadette Reyes  | July 10, 2012 02:00:00
Business Ideas

4 ways to motivate your sales people

The only thing harder than delivering excellent customer service consistently is motivating someone else to deliver excellent customer service consistently.

The only thing harder than delivering excellent customer service consistently is motivating someone else to deliver excellent customer service consistently. Four motivation strategies can help your organization succeed, one professional at a time.1. Get excited.As managers, we have to motivate ourselves first. ...

by Mary Sandro  | July 02, 2012 12:00:00
Business Ideas

How to make your customers pay up

Funds needed to support day-to-day operations and expansion plans should come from accounts receivables.

Like a car that needs fuel to run, a business requires a steady inflow of money to operate effectively. So where does the money come from? Aside from capital infused by investors, funds needed to support day-to-day operations and expansion plans should ...

by Jet Ramos-Cruz  | January 24, 2012 02:00:00

Ystilo Salon: Beyond beauty

The brand introduced innovations.

Talked into establishing the business by women in his family, Federico Moreno, took the challenge of shifting from trading goods to managing a beauty salon. Little did he know, it would also change the way he sees a customer-oriented industry and the ...

November 29, 2011 02:00:00
Business Ideas

3 ways to clinch that sale

Change your perspective and make that sale.

It’s a tough market out there, but with the right perspective, selling retail can be a breeze for you. listed down three ways on how you can clinch a sale.• Beat a cold greeting. Many retail salespeople struggle with the “I’m ...

November 23, 2011 04:00:00
Startup Tips

3 elements to consider when running restaurant

Learn from the experts

Location“When you want to open a restaurant such as this,” says Chef Norbert Gandler of fine dining destination Aubergine Restaurant and Patisserie, “location is very important.” Situating in the Fort Bonifacio area puts them in the middle of the growing business district ...

by Peter Imbong  | November 03, 2011 11:00:00
Business Ideas

5 ways to target a niche market

Expert answers five important questions about marketing

Marketing and selling your products can be a tricky trade, especially when you are dealing with a niche market. Thus, we asked Entrepreneur’s Young Millionaire for 2005 Barbi Chan, owner of Salon Paradiso and is Maybelline New York’s official Makeup Artist in ...

by Entrepreneur Staff  | October 11, 2011 09:00:00
Business Ideas

9 ways to keep loyal clients happy

Maintaining old customers is cheaper than creating new ones

It makes better business sense to take care of your loyal customers than to chase after new clients.Why should businesses strive to nurture relationships with their loyal clients? For one, attracting a new customer costs twice as much as keeping an existing ...

by Entrepreneur Staff  | September 06, 2011 04:00:00